Shipping / Return
Processing Time:
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Orders are typically processed within 1–3 business days
Delivery Time:
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Estimated delivery: 5–15 business days depending on location
Shipping Charges:
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Displayed at checkout
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Free shipping offers may apply during promotions
Tracking:
Tracking information will be shared via email or SMS once the order is dispatched.
Additional Notes:
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Orders are shipped via reliable courier services
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Delays due to customs, logistics, or remote locations may occur
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Please ensure your delivery address is correct and complete
Refund Policy:
We want you to be happy with your purchase. If you're not satisfied, we offer a 1-day return window from the date of delivery.
Return Conditions:
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All items are final sale and cannot be returned or exchanged.
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Items must be unused, unwashed, and in original condition to be eligible for return under exceptional circumstances (such as a defect or error in the order).
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Original packaging and tags must remain intact if a return is considered.
Non-Returnable Items:
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Discounted or clearance items
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Personal hygiene or cosmetic products
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Custom or made-to-order products
Return Process (In Exceptional Cases Only):
- Email us at alenzokart@gmail.com with your order number and reason for return.
- Returns will only be accepted if deemed necessary due to a defective or incorrect item.
- A return authorization and instructions will be provided by our team.
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refund Processing:
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Once your return is approved, we will process the refund within 3-5 business days.
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The refund will be credited to your original payment method within 5-7 business days after processing.
Important Note:
Refunds will not be issued under any circumstances except in the case of faulty or incorrect products. Store credit may be provided where applicable.